Effective September 27, 2026
These Terms of Service govern your subscription to and use of Ombra HQ ("Ombra," "we," "us"), a restaurant-intelligence service operated by OmbraHQ LLC. By creating an account or using Ombra, you agree to these terms on behalf of yourself and the business you represent ("you" or "Customer").
Ombra helps food and beverage businesses understand sales, margins, food cost, invoices and inventory. It can connect to point-of-sale systems and other tools you authorize, and includes an AI Agent that answers questions about your data. Features may change as we improve the service.
You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account, including activity by staff you give access to. Tell us promptly at info@ombrahq.com if you suspect unauthorized access.
You can cancel anytime by contacting info@ombrahq.com. Cancellation takes effect at the end of your current billing period, and you keep access until then. Fees already paid are non-refundable except where the law requires otherwise.
You own the data you and your integrations put into Ombra ("Customer Data"). You give us permission to host, process and analyze Customer Data only to provide, secure and support the service. We do not sell Customer Data. You are responsible for having the right to share any data you connect, including employee information from POS or other connected systems.
The AI Agent generates answers automatically and may be incomplete or wrong. Treat its output as a starting point, and check important numbers before making pricing, staffing, purchasing or financial decisions. Customer Data sent to the AI Agent is processed by our AI provider to generate responses, as described in our Privacy Policy.
You agree not to: misuse or disrupt the service; attempt to access other customers' data; reverse engineer, copy or resell Ombra; upload unlawful content or malware; or use the service to violate anyone's rights or any law.
Integrations with POS, payroll and other third-party services are governed by those providers' terms. We are not responsible for their availability, accuracy or changes to their systems.
We work to keep Ombra available and secure, but we do not guarantee uninterrupted or error-free service. We may perform maintenance and will try to give notice of planned downtime.
Ombra, including its software, design, reports and branding, belongs to OmbraHQ LLC. Your subscription gives you a limited, non-transferable right to use it for your business during your subscription. Feedback you give us may be used to improve the service without obligation to you.
We may suspend or terminate your account if you breach these terms, fail to pay, or create a security or legal risk. After termination, you may request an export of your Customer Data within 30 days; after that we may delete it.
Ombra is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Ombra provides information, not accounting, tax, legal or financial advice.
To the fullest extent the law allows, we are not liable for indirect, incidental, special, consequential or punitive damages, or lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose.
You will defend and indemnify OmbraHQ LLC against claims arising from your Customer Data, your use of the service in violation of these terms, or your violation of law or third-party rights.
These terms are governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in New Jersey, and both parties consent to that jurisdiction.
We may update these terms. For material changes, we will notify you by email or in the app at least 30 days before they take effect. Continuing to use Ombra after that means you accept the updated terms.
OmbraHQ LLC · info@ombrahq.com